Refund policy

 

Shipping & Returns

 

Thanks for shopping at Kankay Grills. If you are not entirely satisfied with your purchase, we’re here to help.

Shipping Time:

We ship our orders within 1 to 2 business days and send the tracking number. Then the shipments take 2 to 5 days depending on which your location.

Tracking:

We provide detailed tracking on the shipment of our products. 

Returns

You have 30- calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.